Terms & Conditions

01. Company Information

Event Expedition Travel is a tour operator based in Olakha, Thimphu, Bhutan.

Registered Company Name: Event Expedition Travel
Business Licence No.: 1053559
Business Activity: Travel Agent
Address: Olakha, Thimphu, Bhutan
Email: info@eventexpeditiontravel.com

02. Bookings

• The person making a booking must be at least 18 years old and authorised to make arrangements for all travellers included in the reservation.
• A booking is confirmed after the required deposit or full payment is received and written confirmation is issued.
• All bookings are subject to availability, supplier confirmation and applicable government requirements.
• Booking confirmations should be checked promptly. Any errors should be reported as soon as possible.
• Travel documentation and entry requirements depend on nationality and the regulations in force at the time of travel.

03. Prices and Inclusions

• Prices, inclusions, exclusions and travel dates are specified in the written quotation or confirmed itinerary.
• International flights, travel insurance, gratuities and personal expenses are excluded unless expressly included in writing.
• Government fees, taxes, permits and Sustainable Development Fees are subject to official regulations.
• Where a government or supplier charge changes after booking, the applicable adjustment will be explained before additional payment is collected, subject to applicable law.

04. Traveller Responsibilities

Each traveller is responsible for:

• Holding a valid passport and obtaining the necessary travel documents.
• Providing accurate personal, contact, medical and dietary information.
• Obtaining suitable travel insurance for medical treatment, emergency evacuation and cancellation.
• Following Bhutanese laws, local customs, cultural-site rules and photography restrictions.
• Following safety instructions issued by guides, drivers and activity operators.
• Informing the booking team promptly of circumstances that may affect the itinerary.

05. Changes Requested by Travellers

Requests to change dates, accommodation, routes or other services are subject to availability and written approval. Additional charges may apply where suppliers impose amendment fees or new rates. If a requested change cannot be accommodated, the cancellation provisions in the Payment Policy may apply.

06. Changes by Event Expedition Travel

Itinerary changes may be necessary because of weather, road conditions, safety concerns, accommodation availability or government instructions. Reasonable alternative arrangements will be considered where possible.

If a significant change or cancellation is required, the available alternatives and applicable refund arrangements will be communicated in writing, subject to the booking agreement and applicable law.

07. Force Majeure

Events beyond reasonable control may include natural disasters, severe weather, pandemics, war, civil unrest, government restrictions and major transport disruptions. Event Expedition Travel will communicate the impact on the trip and available rescheduling or refund options, taking account of supplier terms, recoverable payments and applicable law.

08. Liability

Reasonable care is taken when arranging travel services. Responsibility for loss, injury, delay or service failure is determined by the circumstances, the relevant supplier agreement and applicable law.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence where applicable.

09. Health and Safety

Travellers should assess their fitness for planned activities, including trekking and high-altitude travel, and seek medical advice where appropriate. Relevant health, dietary or accessibility requirements should be disclosed before travel so that suitable arrangements can be considered.

10. Traveller Conduct

Travellers must respect local laws, cultural traditions, fellow travellers and service providers. Serious misconduct, illegal activity or behaviour creating a safety risk may result in removal from an activity or trip where legally permitted. Refund eligibility will be assessed under the booking agreement and applicable law.

11. Complaints

Concerns should be reported to the guide or office as soon as possible so that a resolution can be considered during the trip. Unresolved complaints may be sent to info@eventexpeditiontravel.com, including the booking reference and supporting details.

12. Governing Law and Disputes

These terms are subject to the applicable laws of the Kingdom of Bhutan. Disputes should first be addressed through good-faith discussions. Any formal proceedings remain subject to applicable jurisdiction and mandatory consumer-protection requirements.